Scaling Chargeback Management

Chargebacks continue to be a top pain point for online merchants. Many companies have dedicated people or even teams to handle this ever-growing issue. This webinar will cover key strategies for combating chargebacks and give practical tips on how to scale chargeback operations at your company.

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In this webinar, you’ll learn:

  • Tactics for reducing incoming chargebacks with machine learning
  • Best practices on how to win chargebacks
  • How to decide if and when to outsource your chargeback management process

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Kevin Lee – Panelist

Trust & Safety Architect, Sift Science

Kevin Lee is driven by building high performing teams and systems to combat malicious behavior. He has worked for the last 10+ years around developing strategies, tools and teams responsible for billions of users and dollars of revenue. Prior to Sift Science, Kevin worked as a manager at Facebook, Square and Google where he lead various risk, chargeback, spam and trust and safety organizations.

Courtney Bode – Panelist

Founder @ OpsTales, previous Marketplace Operations Manager at Wanelo

Courtney Bode is a business operations manager turned fraud fighter. At Wanelo, she has built a fraud strategy combining machine learning, rules, and manual order review to catch suspicious behavior across thousands of merchants and millions of users. Courtney’s key areas of focus are on payment fraud, both malicious and friendly, and chargeback resolutions. She has since created an outsourcing agency to help with these needs!


Thousands of sites and apps build trust with Sift

Open Table reduced manual review by 80%. 200% improvement in detection accuracy.
60–70% reduction in spam content, more frictionless environments for valued users.
Entropay increased user conversion rates by 15% and now dedicates 0 full-time employees to fraud.
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