Chargebacks continue to be a top pain point for online merchants. Many companies have dedicated people or even teams to handle this ever-growing issue. This webinar will cover key strategies for combating chargebacks and give practical tips on how to scale chargeback operations at your company.
Kevin Lee – Panelist
Trust & Safety Architect, Sift Science
Kevin Lee is driven by building high performing teams and systems to combat malicious behavior. He has worked for the last 10+ years around developing strategies, tools and teams responsible for billions of users and dollars of revenue. Prior to Sift Science, Kevin worked as a manager at Facebook, Square and Google where he lead various risk, chargeback, spam and trust and safety organizations.
Courtney Bode – Panelist
Founder @ OpsTales, previous Marketplace Operations Manager at Wanelo
Courtney Bode is a business operations manager turned fraud fighter. At Wanelo, she has built a fraud strategy combining machine learning, rules, and manual order review to catch suspicious behavior across thousands of merchants and millions of users. Courtney’s key areas of focus are on payment fraud, both malicious and friendly, and chargeback resolutions. She has since created an outsourcing agency to help with these needs!