MRC Series – KPIs: Tips on Measuring Your Ops Team

Your ops team is dedicated to fighting fraud and building trust and safety, but how do you measure their success? You’re going to need to look at more than just your chargeback rate – but what metrics matter the most?

In this webinar, you’ll learn:

  • What key metrics high-performing teams leverage
  • What components go into assessing the ROI of an analyst
  • What metrics to use based on audience

Sift Trust & Safety Architect Kevin Lee presented this session at MRC Vegas 19, so if you weren’t able to make it to the show you have another opportunity to learn how to ensure your team is operating at their fullest potential.


Your information will be used to contact you about our service and subscribe you to our direct marketing communications. You can, of course, unsubscribe at any time. Please see our Website Privacy Notice.