Get insights from J-kai Hsu of Square and Kevin Lee of Sift Science on how merchants fight (and win) chargebacks via automation and working with their payment processors.
Kevin Lee – Panelist
Product Marketing Manager, Sift Science
Kevin Lee is driven by building high performing teams and systems to combat malicious behavior. He has worked for the last 10+ years around developing strategies, tools and teams responsible for billions of users and dollars of revenue. Prior to Sift Science, Kevin worked as a manager at Facebook, Square and Google where he lead various risk, chargeback, spam and trust and safety organizations.
J-Kai Hsu – Panelist
Chargeback Software Engineer, Square, Inc
J-Kai Hsu specializes in designing and building systems for chargebacks automation that has processed over a billion dollars. Prior to Square, J-kai has worked at Wells Fargo, Nielsen, and Safeway in a broad range of roles spanning from marketing campaign analytics to funneling customer acquisitions.