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Cleaning Up Ecommerce

Get insights from J-kai Hsu of Square and Kevin Lee of Sift Science on how merchants fight (and win) chargebacks via automation and working with their payment processors.

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In this webinar, you’ll see:

  • Insights into the end-to-end chargeback process
  • Tips on how to automate and work with acquiring banks and payment processors
  • Tactics for winning chargebacks

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Kevin Lee – Panelist

Product Marketing Manager, Sift Science

Kevin Lee is driven by building high performing teams and systems to combat malicious behavior. He has worked for the last 10+ years around developing strategies, tools and teams responsible for billions of users and dollars of revenue. Prior to Sift Science, Kevin worked as a manager at Facebook, Square and Google where he lead various risk, chargeback, spam and trust and safety organizations.

J-Kai Hsu – Panelist

Chargeback Software Engineer, Square, Inc

J-Kai Hsu specializes in designing and building systems for chargebacks automation that has processed over a billion dollars. Prior to Square, J-kai has worked at Wells Fargo, Nielsen, and Safeway in a broad range of roles spanning from marketing campaign analytics to funneling customer acquisitions.


Thousands of sites and apps build trust with Sift

Open Table reduced manual review by 80%. 200% improvement in detection accuracy.
60–70% reduction in spam content, more frictionless environments for valued users.
Entropay increased user conversion rates by 15% and now dedicates 0 full-time employees to fraud.
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