As our lives moved even more online in 2021, prominent breaches at major hotel chains, cruise lines, and others in the travel industry and beyond showcase the rise of bad actors leveraging Account Takeovers (ATO). In fact, ATO rates surged nearly 400% among physical e-commerce businesses (those selling physical goods) since the start of the pandemic.
As bad actors constantly adapt tactics to commit ATO, risk teams must strike a balance between mitigating risk and reducing friction for legitimate customers.
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