A one-man fraud prevention operation
Atom Tickets was struggling with chargebacks; their chargeback rate was very high, which decreased their revenue and order volume. There isn’t a team focused on preventing fraud – while there are stakeholders across departments, fraud is a one-man army led by Trust & Safety Specialist Aaron Rennell. Managing all of Atom Tickets’ fraud was already a big job but it got even trickier for Aaron when Atom Tickets experienced spikes in activity during blockbuster movie ticket sales. The significant increase in online movie sales for the company also brought in an uptick in fraudulent purchases for blockbuster must-see movies. Given the increase in potentially fraudulent purposes, they needed a solution that would automate and streamline fraud prevention to make it manageable, and help them greatly reduce their chargeback rate.