Gartner: How to Reduce Dispute and Chargeback Costs in Digital Commerce Fraud Detection

Analyst Report

Gartner: How to Reduce Dispute and Chargeback Costs in Digital Commerce Fraud Detection

Disruptions caused by the global pandemic have led to more customer disputes and chargebacks for digital commerce businesses. What can you do to stay a step ahead of disputes and chargebacks without damaging the customer experience and limiting revenue growth?

Get key recommendations on how to reduce dispute and chargeback costs from Gartner Research.

In this guide, we believe you’ll learn: 

  • How implementing 3-D Secure 2 (3DS2) can limit how much chargebacks contribute to your total cost of fraud (TCOF)
  • Why improving the customer experience helps lower dispute and chargebacks costs
  • The Prevent-Shift-Deflect-Refute Approach, and how it can minimize costs associated with chargebacks and disputes
*How to Reduce Dispute and Chargeback Costs in Digital Commerce Fraud Detection, Akif Khan, Danya Ford 3 August 2020. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.
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https://www.gartner.com/doc/reprints?id=1-26P0AF6N&ct=210701&st=sb

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